FAQs
38 FAQs: Your Top Customer Questions Answered
Materials & Durability
What materials do you use to make your outdoor furniture?
We use Douglas Fir for the lumber and recycled skis, snowboards, golf clubs, hockey sticks, waterskis, wakeboards, and more, giving each piece a unique look and a susutainability focused, eco-conscious backstory.
Can you customize the design of the chairs to fit specific preferences or requirements?
Yes — most of our pieces are built to order, so we can tailor colors, height, accents, artwork, and other features to your liking. Most custom changes are free, but some cost more if they add more than normal time to the build.
How durable are the chairs made from skis and lumber?
Very durable. The skis are designed to handle extreme conditions, and we treat the wood with the highest quality stains and paints to withstand outdoor elements.
Are the chairs weather-resistant and suitable for outdoor use year-round?
Yes — all of our products and finishes are premium outdoor rated, made to protect against moisture, UV rays, and temperature changes. We still recommend covering or storing them seasonally in extreme weather months when not in use.
Do you offer any warranties or guarantees on your furniture?
We offer a free 3-year full warranty on everything – craftsmanship guarantee. If anything breaks due to a workmanship issue, we'll repair or replace it. Shipping costs not included. After the 3 years we just charge our cost to do any repairs you may need. We want you to be always be happy with your items and refer your friends and loved ones!
Can you provide samples or photos of previous custom projects you've completed?
Absolutely — all over our social media pages, and we also have a gallery of past builds and can send specific examples upon request. Just text us at #303-775-7273 and ask for examples of the style you're wanting anytime, or to request a free mockup!
What is the expected lifespan of the furniture?
With proper care, our furniture can last 10-20+ years outdoors and even longer if stored seasonally. Indoors they will last a lifetime and you'll have to pick which grandkid gets them!
How do you ensure the structural integrity of the chairs, especially given the unconventional materials used?
Each piece is hand-assembled and stress-tested for strength. We use premium outdoor materials and weather-resistant fasteners. Every piece comes with a free 3-year warranty as well!
Are the chairs comfortable to sit in for extended periods?
Yes — all of them are buit for comfort, we design with ergonomics in mind, and you can request rockers or your favorite base design for even more comfort.
How do you handle maintenance and care for the furniture?
We recommend occasional cleaning with mild soap and reapplying linseed oil or a wood sealer 1–2 times per year, depending on sun exposure. You really just need to keep the wood from drying out to maintain maximum life and longevity, super easy, takes 5-10min per chair.
Customization & Ordering
Can you accommodate different sizes or styles of chairs?
Definitely. You can pick a low or medium base, a bar stool, a rocking chair, any color stain you want, we can make it happen! Whether you want an easy-to-get-out-of medium chair, a low relaxing lounger, an oversized Adirondack, or a compact patio version, we can size it to your needs.
What is the production timeline for custom orders?
Typical turnaround for most of our producs are 3–6 weeks, depending on design complexity and order volume. We have rush fee options available for most pieces. Some larger orders or more detailed fabrication can take up to 8-10 weeks in some cases as well.
Do you offer delivery and installation services?
We offer nationwide shipping. Local delivery within 500 miles and installation & setup are available in many areas — just ask!
How do you handle shipping for customers who are not local?
We use freight and ground carriers, pack each piece securely, and provide tracking. We'll also send you a quick easy Youtube video to follow and walk you through unboxing and have instructions or videos for setup. Or call our friendly team and they can talk you through it anytime!
What are the pricing options for custom furniture orders?
Prices vary based mostly on customizations, added painting or building time, on size, materials, and complexity. Chairs generally start around $495, with volume discounts available, we have chairs at $299 now for smaller and simpler designs and then nicer painted chairs can aveage more like $795ea and then the giant chairs and lifts being more in the $2k-3k range.
Are there any design limitations when using skis and lumber?
Not many — we can work with any color palette, sizing, or look you want. The curved skis add flair, but we'll guide you if a request affects comfort, stability, or durability. We can do all wooden pieces as well which is a really popular option as well.
Can you incorporate specific themes or motifs into the design?
Absolutely — we've done mountain themes, sports team themes, names, and even family crests burned or painted into the wood. Options are pretty endless there as well.
Do you have any eco-friendly practices in your manufacturing process?
Yes — we use reclaimed materials, repurpose good in nearly all of our builds and minimize waste in our shop.
How do you handle returns or exchanges if a customer is not satisfied with their order?
We allow exchanges or refunds within 30 days for most valid reasons. Custom orders are not returnable, but we're committed to your satisfaction and will work with you to resolve any issues and make sure you love them! We will make sure you're happy with your furniture.
How do you handle maintenance and care for the furniture?
We recommend occasional cleaning with mild soap and reapplying linseed oil or a wood sealer 1–2 times per year, depending on sun exposure. You really just need to keep the wood from drying out to maintain maximum life and longevity, super easy, takes 5-10min per chair.
Additional Customer Concerns
Can you provide recommendations for maintaining the original aesthetic appeal of the furniture over time?
Yes — periodic cleaning and a fresh coat of linseed oil, or an outdoor wood sealer, both help preserve color and finish.
Are the chairs suitable for commercial use, such as in outdoor cafes or resorts?
Yes — we've worked with now hundreds of corporations and fortune 500 companies on branded pieces for event activations, hospitality, supplied ski lodges, luxury hotels, AirBNBs, Vrbo's, restaurants, and vacation homes. We can build for high-use environments and make sure they're amazing and photogenic.
Can you create matching tables or other furniture pieces to complement the chairs?
Yes — we build benches, coffee tables, coat racks, end tables, and more, all customizable to match your chair style.
How do you ensure the stability of the chairs, especially on uneven outdoor surfaces?
We build with a consistent process and us a wide, balanced base and can include adjustable feet or leveling options if needed.
Do you use recycled skis and reclaimed lumber in your furniture production?
Yes — it's our signature. Every piece is a unique build & a conversation starter with a story behind it.
Can the chairs be disassembled for easier transportation or storage?
Most pieces are shipped partly or fully assembled, but we can build a more user-friendly hardware setup for knock-down versions if requested.
Do you offer design consultations to help customers conceptualize their custom furniture?
Yes — we'll walk you through ideas, sketches, and materials before you commit. We do free mockups and design consults daily!
Can you accommodate specific weight capacities or requirements for the chairs?
Absolutely — they're all made to hold all shapes and sizes, but let us know, and we'll build to ensure safety and support.
How do you source the skis used in your furniture?
We partner with local ski shops and resorts and thrift stores, etc, for used skis and select reclaimed lumber from trusted suppliers.
Can the chairs be used in both residential and commercial outdoor settings?
Yes — they're built to endure any type of weather or higher levels of use, definitely tough enough for both.
Do you provide assembly instructions or support for customers who prefer DIY assembly?
Yes — we include instructions and videos and hardware if disassembly is needed, and we're available for help. We also have a video we can share of the assembly process. We can also send parts for more products too if you have your own skis and want to do the rest at home.
Are there any limitations on the customization options based on the availability of materials?
Some colors or ski brands may be limited, but we have an huge collection so we'll work with you to find great alternatives if we dont have the specific color you want, or we can custom paint it and use your exact colors as well.
Can you create furniture pieces beyond chairs, such as benches or loungers, using similar materials?
Yes — we love projects like benches, swings, and full patio sets using skis and wood.
How do you ensure the sustainability of your manufacturing process?
We reclaim and reuse whenever possible, minimize scrap, and focus on long-lasting craftsmanship.
Do you offer any additional protective coatings or treatments for the wood?
Yes — we offer UV-protective outdoor sealants and can recommend or apply re-coats in the future.
Can you accommodate rush orders or specific deadlines for custom projects?
We can often expedite builds for special events or deadlines — just let us know as early as possible, but we do rush order for events all the time as well if you're in a time crunch, just reach out.
Are there any design considerations for ensuring the chairs are ergonomic and supportive?
Definitely — we pay close attention to seat angle, lumbar support, and armrest height for comfort.